Privacy Policy
Bite-Sized Nutrition is committed to protecting your privacy and ensuring the confidentiality of your personal information, whether you’re visiting our website or receiving dietetic services. We comply with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and relevant state health records legislation. This policy explains how we collect, use, and safeguard your information.
Health information is considered “sensitive information” under the Privacy Act, meaning we follow stricter requirements when handling it, ensuring your personal and health information is always managed securely and responsibly.
1. Information We Collect and Use
We collect and manage personal and sensitive information, including health information, to provide safe, effective, and personalised dietetic care. All clinical data is securely stored and managed using Cliniko, a trusted practice management system designed for healthcare providers.
Personal or sensitive information is only collected when necessary to provide your care. This may include, but is not limited to:
Name, contact details, and date of birth
Health information relevant to your dietetic care
Appointment history and consultation notes
Payment and billing information
Website usage information (for website analytics and improvements)
All health-related information is collected solely to provide safe, personalised care and is treated with the highest confidentiality.
We use this information to:
Provide dietetic services, including assessments, advice, and ongoing care
Communicate with you and, with your consent, your referring healthcare practitioners
Schedule and manage appointments securely through Cliniko
Process payments and manage billing
Meet legal, professional, and funding obligations
We ensure your information is collected and used in a way that is open, transparent, accurate, and relevant to the purpose of your care. Sensitive information, including health data, is never used for direct marketing purposes.
2. Sharing Your Information
We do not sell your personal information. We may share information only when necessary to provide care or as required by law, including:
With other healthcare providers, with your consent, to support your care
With family members, if you provide consent, to assist treatment or ongoing care
Where legally required (e.g., Medicare, DVA, or private health funds for proof of service)
With authorised third-party service providers, such as Cliniko or IT/billing support, who are bound by confidentiality
Even if you were referred by another practitioner, we cannot share information with them without your explicit consent.
3. Storing Your Information
Your information is securely stored and protected from misuse, loss, and unauthorised access or disclosure. Electronic records in Cliniko are encrypted and access-controlled, and any paper records are securely stored with access limited to authorised staff only.
We also have procedures for de-identifying or securely destroying information when it is no longer required.
4. Your Rights
You have the right to:
Access your personal and health information
Request corrections to ensure your information is accurate, up-to-date, and complete
Withdraw consent for sharing information, noting that this may affect your care
For minors or clients unable to provide consent, parents, guardians, or authorised representatives may provide consent on their behalf. Written consent is required before sharing health information with family members or other healthcare providers.
5. Website Cookies and Analytics
Our website may use cookies or analytics to improve your experience. These do not identify individuals and are used only to understand website usage.
7. Contact Us
If you have any questions about your privacy or how your information is managed, please contact us:
Bite-Sized Nutrition
Email: hello@bitesizednutrition.com.au
Tel: 0402 108 319